Refund & Cancellation Policy

1. General Refund Policy

1.1 All Sales Are Final

As a general rule, ALL PURCHASES AND PAYMENTS MADE ON VC.SHOW ARE FINAL AND NON-REFUNDABLE. By completing a purchase, you acknowledge that you have carefully evaluated the Platform and its Services before making your purchase decision. Digital services are consumed upon delivery, and once your subscription is activated and you have access to the Platform's features, the service is deemed delivered.

1.2 No Refund for Change of Mind

We do NOT issue refunds for change of mind, dissatisfaction with features, failure to use the service, business decisions, or any subjective reason. You are encouraged to thoroughly review our features, pricing, sample cards, and terms before making a purchase.

1.3 Digital Service Nature

You acknowledge and agree that VC.Show provides digital services that are delivered electronically and consumed immediately upon activation. Due to the nature of digital services, refunds are inherently limited.

2. Limited Refund Eligibility

2.1 Duplicate Payment

If you are charged more than once for the same transaction due to a technical error, we will refund the duplicate charge(s) upon verification. You must report duplicate charges within 7 days of the transaction date.

2.2 Technical Service Failure

If a critical technical issue on our end prevents you from accessing the core functionality of the Platform for an extended period (more than 7 consecutive days) and we are unable to resolve the issue, you may request a pro-rata refund for the affected period. This does NOT apply to:

• Scheduled or unscheduled maintenance
• Internet connectivity issues on your end
• Browser or device compatibility issues
• Issues caused by third-party services (payment gateways, hosting providers, etc.)
• Force majeure events
• Account suspension due to policy violations

2.3 Billing Error

If you were charged an incorrect amount due to a system error on our end (not due to a price change), we will refund the difference upon verification. You must report billing errors within 7 days of the transaction date.

3. Non-Refundable Situations

Refunds will absolutely NOT be issued in any of the following situations:

• Change of mind, dissatisfaction, or buyer's remorse after purchase
• Failure to use the Platform or its features during your subscription period
• Partial use of subscription period (pro-rata refunds are NOT available unless stated in Section 2.2)
• Subscription renewal charges if you failed to cancel before the renewal date
• Account suspension or termination due to violation of our Terms of Service, Acceptable Use Policy, or any other policies
• Features or templates being modified, removed, or updated
• Platform downtime due to maintenance, upgrades, or force majeure events
• Dissatisfaction with analytics data, card views, or engagement metrics
• Failure to achieve expected business results, leads, or outcomes from using Digital Cards
• Changes in your business needs, circumstances, or requirements
• Incompatibility with your device, browser, or internet connection
• Third-party service failures (payment gateways, hosting, etc.)
• Custom development, add-on services, or special requests
• Any situation where the service was delivered as described and you had access to the Platform
• Cash on Delivery (COD) orders once the service has been activated

4. Subscription Cancellation

4.1 How to Cancel

You may cancel your subscription at any time by contacting our support team at support@vc.show or calling +91-8866266554. Cancellation requests must be made by the account holder.

4.2 Effect of Cancellation

• Cancellation takes effect at the end of your current paid billing period
• You retain access to all features until the end of the paid period
• NO REFUND will be issued for the remaining portion of the current billing period
• No further charges will be made after the current period ends

4.3 Post-Cancellation Consequences

• Your Digital Cards will be deactivated and will no longer be accessible to visitors after the subscription period ends
• Card URLs, QR codes, and sharing links will cease to function
• Your account data may be retained for up to 90 days for reactivation purposes, after which it may be permanently deleted
• WE ARE NOT LIABLE FOR ANY LOSS, DAMAGE, OR INCONVENIENCE RESULTING FROM THE DEACTIVATION OF YOUR DIGITAL CARDS AFTER CANCELLATION OR SUBSCRIPTION EXPIRY

5. Subscription Renewals and Auto-Renewal

5.1 Auto-Renewal

All subscriptions automatically renew at the end of each billing period at the then-current rate unless cancelled before the renewal date. By purchasing a subscription, you expressly authorize us to charge you for renewal periods. IT IS YOUR SOLE RESPONSIBILITY TO CANCEL BEFORE THE RENEWAL DATE IF YOU DO NOT WISH TO BE CHARGED.

5.2 No Refund for Renewal Charges

WE DO NOT ISSUE REFUNDS FOR AUTO-RENEWAL CHARGES. If you forgot to cancel before the renewal date, the charge is final. We strongly recommend:

• Setting calendar reminders for your renewal date
• Checking your renewal date regularly in your account dashboard
• Cancelling at least 48 hours before the renewal date to ensure processing

5.3 Price Changes on Renewal

We reserve the right to change subscription pricing at any time. Renewal charges will be at the then-current rate. Continued subscription constitutes acceptance of the new pricing. If you do not agree with the new pricing, you must cancel before the renewal date.

6. Plan Upgrades and Downgrades

6.1 Upgrading Your Plan

• Upgrades take effect immediately upon payment
• You will be charged the difference for the remaining period
• Upgrade payments are non-refundable

6.2 Downgrading Your Plan

• Downgrades take effect at the end of the current billing period
• NO REFUND will be issued for the difference in plan cost
• You retain current plan features until the period ends
• You are responsible for ensuring your cards comply with the new plan's limits

7. Refund Request Process

7.1 How to Request

Eligible refund requests (per Section 2 only) must be submitted by emailing support@vc.show with the following information:

• Your registered account email address
• Transaction ID or order number
• Date of purchase
• Detailed description of the issue (with evidence if applicable)

7.2 Review Process

• Review: We will review your request within 5-7 business days
• Decision: You will be notified via email of approval or denial. All refund decisions are at our sole and absolute discretion and are FINAL
• Processing: If approved, refunds are processed within 10-15 business days
• Credit: Refund will appear in your account within 15-21 business days depending on your payment method and financial institution

7.3 Refund Method

Approved refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method, bank account, or to a third party. Processing times depend on your financial institution and are beyond our control.

7.4 Refund Deductions

Approved refunds may be subject to deductions for:

• Payment gateway processing fees (non-recoverable)
• Any applicable taxes or duties already remitted to the government
• Administrative processing charges
• Service already consumed during the subscription period

8. Chargebacks and Disputes

8.1 Chargeback Policy

If you initiate a chargeback or payment dispute with your bank, credit card company, or payment provider without first contacting us:

• Your account will be IMMEDIATELY SUSPENDED without notice
• All Digital Cards will be immediately deactivated
• We reserve the right to contest the chargeback and provide evidence of service delivery
• We reserve the right to pursue the outstanding debt through any lawful means, including collection agencies and legal action
• You shall be liable for all costs associated with the chargeback, including chargeback fees (up to INR 2,000 per incident), administrative costs, and attorneys' fees
• Your account may be permanently terminated and you may be prohibited from creating new accounts

8.2 Mandatory Pre-Dispute Resolution

BEFORE initiating any chargeback or payment dispute, you MUST:

• Contact our support team at support@vc.show
• Provide your order details and description of the issue
• Allow us a minimum of 7 business days to investigate and respond

Failure to follow this procedure before initiating a chargeback constitutes a breach of this Policy and our Terms of Service.

9. Reseller Refund Policy

9.1 Reseller Account Cancellations

• Resellers may cancel their account at any time; no refund will be issued
• All unpaid and pending commissions will be forfeited upon cancellation
• Cancellation does not affect existing client subscriptions, which will continue until their respective expiry dates

9.2 Reseller Client Refunds

• The same refund policy applies to clients managed by Resellers
• If a refund is issued for a Reseller's client, the corresponding commission will be reversed/deducted
• Resellers are solely responsible for communicating this refund policy to their clients
• VC.Show is NOT liable for any promises, guarantees, or representations about refunds made by Resellers to their clients that exceed this Policy

10. Data After Refund or Cancellation

10.1 Account Deactivation

After a refund is processed or subscription expires:

• Your account and all Digital Cards will be deactivated immediately
• Digital Cards will no longer be accessible to visitors
• Data may be retained for up to 30 days for recovery purposes, after which it may be permanently deleted
• WE ARE NOT OBLIGATED TO RETAIN YOUR DATA AND SHALL HAVE NO LIABILITY FOR DELETION OF YOUR DATA

10.2 No Data Recovery Guarantee

Once data is deleted, it cannot be recovered. You are solely responsible for exporting or backing up your data before cancellation, refund, or account termination. We shall have no liability for any loss of data.

11. Limitation of Liability

OUR TOTAL LIABILITY FOR ALL REFUND-RELATED CLAIMS SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE SPECIFIC TRANSACTION IN DISPUTE. We shall have no liability for any indirect, consequential, or incidental damages related to refund requests, payment processing, or subscription cancellations.

12. Governing Law and Disputes

This Refund Policy is governed by the laws of India. Any disputes arising from refund requests or this Policy shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India. Before filing any legal action, you agree to first attempt resolution through our support team and, if unresolved, through binding arbitration as described in our Terms and Conditions.

13. Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time, at our sole discretion, without prior notice. Changes become effective immediately upon posting. Your continued use of the Platform or Services after changes constitutes acceptance of the revised Policy. It is your sole responsibility to review this Policy periodically.

14. Contact Information

For refund requests or questions about this Policy:

VC.Show
Email: support@vc.show
Phone: +91-8866266554
Business Hours: Monday - Saturday, 10 AM - 6 PM IST
Website: https://vc.show/

Last Updated: October 28, 2026